TTM_PROD 102: Tourism Product & Service Operations (Supreme)
About Course
This course is designed to provide an overview of tourism products and services such as:
- Surface and Ground Transportation (Rail, Car Rental, and Motorcoach companies)
- Accommodation and Cruise Industry
- Tour Operators
- Activities and Events
- The emphasis is on obtaining detailed knowledge of these products, services, and suppliers, and sharing this information, and costs associated with products and services with clients.
- The course introduces terminology, itineraries, verifying documentation, and informing the client.
Course Content
Module I
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05:04
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04:02
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LO2: Explain the signs and symptoms of the 7 Deadly Sins of Service in real-world service interactions
04:36 -
LO3: Analyze the characteristics of Tourism Services to comprehend their role in shaping the Travel experience
04:05 -
LO4: Discuss the Fundamentals of Hospitality Industry and its impact on Tourism and Society
03:20 -
LO5: Solve the quiz for Introduction to Tourism and Product Services
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Case Study: Introduction to Tourism and Product Services
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04:32
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08:44
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LO2: Analyze market trends and growth potential in the Sport, Adventure, and Adrenaline Tourism sector
03:55 -
LO3: Understand why Tourists are attracted to Dark events, Tragedies, and Historical sites linked to death and disaster
04:47 -
LO4: Solve the quiz for Overview of Tourism Products
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Case Study: Overview of Tourism Products
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04:10
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05:25
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LO2: Explain the History and Evolution of Rocky Mountaineer
04:27 -
LO3: Solve the quiz for Rail Motor Industry
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Case Study: Rail Motor Industry
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Topic 4: City Transit
04:39 -
LO1: Describe the role of City Transit systems in facilitating Tourism
04:03 -
LO2: Define the concept of Car Rental and its significance in the Tourism industry
04:42 -
LO3: Understand the evolution and significance of Motor Coaches in the Tourism industry
04:02 -
LO4: Solve the quiz for City Transit
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Case Study: City Transit
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Topic 5: Cruise Industry
04:42 -
LO1: Describe the history of the Cruise Industry
05:42 -
LO2: Explain the significance of the Cruise industry in the Tourism sector
05:12 -
LO3: Explain the roles and responsibilities of Hotel Division Personnel on Cruise Ships
07:05 -
LO4: Solve the quiz for the Cruise Industry
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Case Study: Cruise Industry
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Topic 6: Club/Gyms
04:31 -
LO1: Comprehend the concept and characteristics of Private Clubs
02:32 -
LO2: Categorize Private clubs based on their purpose and amenities offered
05:56 -
LO3: Evaluate the Management Techniques and Strategies employed by Private clubs
04:01 -
LO4: Solve the quiz for Club/Gyms
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Case Study: Club/Gyms
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Topic 7: Events & Attractions
04:20 -
LO1: Examine the Historical evolution of Gaming in different regions
03:53 -
LO2: Explain the Economic significance of Casino Hotels within the Hospitality industry
07:15 -
LO3: Solve the quiz for Events & Attractions
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Case Study: Events & Attractions
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Topic 8: Food and Beverage Services
04:40 -
LO1: Describe the origin and significance of the Food and Beverage in Tourism sector
03:09 -
LO2: Explain the various types of Food and Beverage providers
07:09 -
LO3: Examine the challenges in restaurant entrepreneurship, considering experience and operational skills
04:16 -
LO4: Solve the quiz for Food and Beverage Services
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Case Study: Food and Beverage Services
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Topic 9: Accommodation
03:56 -
LO1: Classify various Hotel categories based on their amenities and services
06:30 -
LO2: Explain the evolution of Lodging Property from luxury and budget hotels to diverse Modern Categories
08:21 -
LO3: Solve the quiz for Accommodation
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Case Study: Accommodation
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Topic 10: Tour Operators & Tour Itineraries
03:51 -
LO1: Analyze the evolution of Tours Package from their historical origins to modern-day practices
02:54 -
LO2: Explain the key responsibilities and functions of Tour Operators in the Tourism Industry
05:28 -
LO3: Discuss the structure of Tour Itineraries
06:41 -
LO4: Solve the quiz for Tour Operators & Tour Itineraries
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Case Study: Tour Operators & Tour Itineraries
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Topic 11: Hospitality Careers
03:36 -
LO1: Define the concept of hospitality and recognize its significance in various sectors
05:58 -
LO2: Identify various Career paths within Hospitality and evaluate their suitability
07:07 -
LO3: Solve the quiz for Hospitality Careers
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Case Study: Hospitality Careers
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Assignment