TTM_OPER102: Tourism Office Operations (Supreme)
About Course
This course focuses on:
- The operations of travel agencies, airlines, and airports.
- All aspects of this significant component of the tourism industry are examined by regulatory bodies
- Management of information
- Communication with clients
- Policies and procedures
- Promotional activities
- Human resources development
By the end of this course, the learner will be able to:
- Describe the operations of a travel agency
- Explain how regulatory reforms, competitive markets, and automation have affected travel agencies
- Understand the important role travel counsellors play, in addition to making travel arrangements and selling travel products.
- Research and compare regulatory bodies for air transportation and agencies
- Distinguish among airlines, types of aircrafts, air routes, airline agreements
- Explain factors that influence airfares
Course Content
Module 1
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03:31
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08:18
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LO2: Understanding the Airline industry players and their roles to gain insights in the Tourism Industry
03:23 -
LO3: Solve the Quiz for Overview of the Airline Industry
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Case Study: Overview of the Airline Industry
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Topic 2: Regulation
03:53 -
LO1: Analyze the legal framework governing tourism operations
04:35 -
LO2: Apply tourism regulations to practical scenarios in the tourism industry
09:36 -
Quiz 3: LO3: Solve the Quiz for Regulation
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Case Study: Regulation
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Topic 3: Airports
03:15 -
LO1: Navigate airport operations and procedures relevant to tourism
04:15 -
LO2: Evaluate the impact of airports on tourism development
07:35 -
LO3: Solve the Quiz for Airports
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Case Study: Airports
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Topic 4: Alliances
03:45 -
LO1: Analyze the different types of Airline Alliances and their impact on flight benefits within the Tourism Industry
07:55 -
LO2: Evaluate how Tourism offices can create attractive travel packages for enhanced overall Tourist Experience
05:41 -
LO3: Solve the Quiz for Alliances
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Case Study: Alliances
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Topic 5: Channels of Distribution-I
03:48 -
LO1: Discuss various types of tourism distribution channels and their impact on the travel industry
04:17 -
LO2: Identify the most effective channels and elaborate on Information systems in Tourism Industry
03:36 -
LO3: Elaborate on the Role of GDS in Channels of Distribution-I
04:31 -
LO4: Solve the Quiz for Channels of Distribution-I
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Case Study: Channels of Distribution-I
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Topic 6: Channels of Distribution – ll
03:27 -
LO1: Analyze advanced distribution channels in Tourism, including online platforms and emerging technologies
03:43 -
LO2: Develop strategies to effectively reach target markets through various Distribution Channels
04:51 -
LO3: Solve the Quiz for: Channels of Distribution – ll
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Case Study: Channels of Distribution – ll
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Topic 7: Travel Agency Operations-I
03:12 -
LO1: Define and discuss the Role of Travel Agencies in Tourism Office Operations
04:08 -
LO2: Describe the essential tasks of travel agencies, like customer service, travel documentation, and industry regulations
07:09 -
LO3: Solve the Quiz for Continuation Travel Agency Operations-l
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Case Study: Travel Agency Operations-I
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Topic 8: Travel Agency Operations-ll
03:25 -
LO1: List different types of Travel Agencies and how they influence the Customer Experience in Tourism
06:50 -
LO2: Understand the effectiveness of managing the day-to-day functions of a Travel Agency
04:11 -
LO3: Solve the Quiz for Continuation Travel Agency Operations-Il
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Case Study: Travel Agency Operations-ll
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Module Based Quiz
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Assignment: Tourism Office Operations
