FAPP_CUS100: Customer Service

Categories: Self Paced
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About Course

This course is designed to introduce the elements of onboard customer service. Students will further develop effective communication and interpersonal skills in dealing with and in providing service to a variety of customers in different situations. In-flight service topics that are included in this course include: in-flight service equipment, classes of service on board, components and sequence of in-flight service, and dealing with service irregularities. Students will be required to participate in a mock flight exercise and apply the learned safety and service in-flight procedures.

What Will You Learn?

  • Explain the principles of exceptional customer service
  • Identify the procedures associated with serving customers with special needs
  • Describe effective techniques for dealing with customer complaints
  • Describe different classes and components of inflight service
  • List and explain the crew onboard service procedures
  • Identify onboard service equipment
  • Describe and demonstrate the onboard service sequence

Course Content

Module 1

  • Airline Customer Service
    00:00
  • Effective Communication
    00:00
  • Classes of In-Flight Service
    00:00
  • Pre-Departure Procedures
    00:00
  • Passenger Care
    00:00
  • Galley and Service Equipment
    00:00
  • Beverage Service
    00:00
  • Meal Service
    00:00
  • In-Flight Entertainment
    00:00
  • Duty Free
    00:00
  • Mock Flight
    00:00

Module 2

Module 3

Eton College

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604-569-3896
info@etoncollege.ca

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