FAPP_PRO100: Professional Development (Professional)

About Course

This course is designed to introduce and provide an overview of the Flight Attendant career and prepare students for securing a position with an airline of their choice. Topics include:

Flight Attendant work conditions and career path
Cabin crew conduct
Appearance standards
Airline recruiting process.

This course also covers topics on career preparation such as:

Career planning
Resume and Cover letter
Job application and Interview skills.

Describe the Flight Attendant career
Explain the crew conduct and performance expectations
Explain the meaning of professionalism and business etiquette related to airline industry
Describe the steps in effective communication
Develop an effective Flight Attendant career plan
Describe an overview of the airlines hiring process
Describe and compose appropriate and effective job application correspondence such as resume, cover letter, etc.
Describe and demonstrate interview skills and techniques
Demonstrate professional behaviour and confidence

Course Content

Module 1

Topic 1: Cabin Crew Appearance Standards

03:34
LO1: Differentiate between cabin crew appearance standards of various airlines

07:05
LO2: Knowledge Check
Assignment: Cabin Crew Appearance Standards
Topic 2: Eton Airways Uniform Standards

04:39
LO1: List the key aspects from uniform standards of Eton airways

02:50
LO2: Knowledge Check
Topic 3: Cabin Crew Personal Conduct

04:38
LO1: Summarize the personal conduct of cabin crew

02:45
LO2: Knowledge Check
Assignment: Cabin Crew Personal Conduct
Topic 4: Understanding Business Etiquette

04:10
LO1: Define Etiquette and state its importance

01:14
LO2: Knowledge Check
Assignment: Understanding Business Etiquette
Topic 5: Attitude

03:17
LO1: Discuss about required altitude of the cabin crew

02:31
LO2: Knowledge Check
Topic 6: First Impressions

03:14
LO1: State the impact of first impression on the passengers

05:42
LO2: Knowledge Check
Topic 7: Personal Branding & Professional Appearance

03:27
LO1: Describe the essence of personal branding and appearance for cabin crew

00:00
LO2: Paraphrase the key elements of professionalism in relation to cabin crew

00:00
LO3: Knowledge Check
Topic 8: Workplace Communication Skills

03:18
LO1: Explain how effective communication helps in customer satisfaction

00:00
LO2: Knowledge Check
Topic 9: Business E-Mail Etiquette

02:52
LO1: Illustrate the various aspects of business E-mail etiquette

00:00
LO2: Knowledge Check
Topic 10: Social Media

03:26
LO1: Compose the usage of social media to find the right job

00:00
LO2: Knowledge Check
Assignment: Social Media
Topic 11: International Etiquette & Cultural Differences

04:07
LO1: Compare and contrast how the cultural awareness impacts the cabin crew role

00:00
LO2: Knowledge Check
Topic 12: Travelling for Business

03:41
LO1: Summarize the rules for etiquette in hotels

00:00
LO2: Knowledge Check
Module Based Quiz

Module 2

Topic 1: Flight Attendant Career (history, job description, minimum qualifications)

03:24
LO1: Describe briefly about history of flight attendant

00:00
LO2: List the job categories and working conditions of a flight attendant

00:00
LO3: Knowledge Check
Topic 2: Planning a Flight Attendant Career

04:09
LO1: Summarize the skills and personal traits required for a flight attendant

00:00
LO2: Knowledge Check
Topic 3: Resume and Cover Letter Workshop

06:17
LO1: Differentiate between the resume and CV

00:00
LO2: Explain about different types of resumes

00:00
LO3: Describe the resume writing process

00:00
LO4: Compose the guidelines for writing a good resume

00:00
LO5: State the reasons for having a naming convention and making the resume scannable

00:00
LO6: Knowledge Check
Topic 4: Resume and Cover Letter Guidelines

00:00
LO1: Enumerate the purpose of a cover letter

00:00
LO2: Describe the process of formatting a cover letter

00:00
LO3: Knowledge Check
Topic 5: Job Application form

00:00
LO1: Illustrate an example of job application form

00:00
LO2: Knowledge Check
Module Based Quiz

Module 3

Topic 1: Airline Recruiting Process

00:00
LO1: Describe the hiring process of cabin crew

00:00
LO2: Knowledge Check
Topic 2: Airline Interview Process Research

00:00
LO1: Summarize the benefits of group exercise in hiring

00:00
LO2: Knowledge Check
Topic 3: Types of Interviews

00:00
LO1: Explain the competency based interview along with examples

00:00
LO2: Compile the elements for airline research

00:00
LO3: Knowledge Check
Topic 4: Airline Interview Questions

00:00
LO1: Paraphrase the airline interview questions

00:00
LO2: Knowledge Check
Assignment: Airline Interview Questions
Topic 5: Interview Appearance Standards

00:00
LO1: State the appearance standards for an interview

00:00
LO2: Explain the dress code for an flight attendant interview

00:00
LO3: Describe how does body language impacts the interview

00:00
LO4: Knowledge Check
Assignment: Interview Appearance Standard
Topic 6: Mock Interview

00:00
LO1: Enlist the uses of mock interviews

00:00
LO2: Knowledge Check
Module Based Quiz

About Course

What Will You Learn?

Course Content

Module 1

Topic 1: Cabin Crew Appearance Standards

LO1: Differentiate between cabin crew appearance standards of various airlines

LO2: Knowledge Check

Assignment: Cabin Crew Appearance Standards

Topic 2: Eton Airways Uniform Standards

LO1: List the key aspects from uniform standards of Eton airways

LO2: Knowledge Check

Topic 3: Cabin Crew Personal Conduct

LO1: Summarize the personal conduct of cabin crew

LO2: Knowledge Check

Assignment: Cabin Crew Personal Conduct

Topic 4: Understanding Business Etiquette

LO1: Define Etiquette and state its importance

LO2: Knowledge Check

Assignment: Understanding Business Etiquette

Topic 5: Attitude

LO1: Discuss about required altitude of the cabin crew

LO2: Knowledge Check

Topic 6: First Impressions

LO1: State the impact of first impression on the passengers

LO2: Knowledge Check

Topic 7: Personal Branding & Professional Appearance

LO1: Describe the essence of personal branding and appearance for cabin crew

LO2: Paraphrase the key elements of professionalism in relation to cabin crew

LO3: Knowledge Check

Topic 8: Workplace Communication Skills

LO1: Explain how effective communication helps in customer satisfaction

LO2: Knowledge Check

Topic 9: Business E-Mail Etiquette

LO1: Illustrate the various aspects of business E-mail etiquette

LO2: Knowledge Check

Topic 10: Social Media

LO1: Compose the usage of social media to find the right job

LO2: Knowledge Check

Assignment: Social Media

Topic 11: International Etiquette & Cultural Differences

LO1: Compare and contrast how the cultural awareness impacts the cabin crew role

LO2: Knowledge Check

Topic 12: Travelling for Business

LO1: Summarize the rules for etiquette in hotels

LO2: Knowledge Check

Module Based Quiz

Module 2

Topic 1: Flight Attendant Career (history, job description, minimum qualifications)

LO1: Describe briefly about history of flight attendant

LO2: List the job categories and working conditions of a flight attendant

LO3: Knowledge Check

Topic 2: Planning a Flight Attendant Career

LO1: Summarize the skills and personal traits required for a flight attendant

LO2: Knowledge Check

Topic 3: Resume and Cover Letter Workshop

LO1: Differentiate between the resume and CV

LO2: Explain about different types of resumes

LO3: Describe the resume writing process

LO4: Compose the guidelines for writing a good resume

LO5: State the reasons for having a naming convention and making the resume scannable

LO6: Knowledge Check

Topic 4: Resume and Cover Letter Guidelines

LO1: Enumerate the purpose of a cover letter

LO2: Describe the process of formatting a cover letter

LO3: Knowledge Check

Topic 5: Job Application form

LO1: Illustrate an example of job application form

LO2: Knowledge Check

Module Based Quiz

Module 3

Topic 1: Airline Recruiting Process

LO1: Describe the hiring process of cabin crew

LO2: Knowledge Check

Topic 2: Airline Interview Process Research

LO1: Summarize the benefits of group exercise in hiring

LO2: Knowledge Check

Topic 3: Types of Interviews

LO1: Explain the competency based interview along with examples

LO2: Compile the elements for airline research

LO3: Knowledge Check