FAPP_PRO100: Professional Development (Professional)

Categories: Self Paced
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About Course

This course is designed to introduce and provide an overview of the Flight Attendant career and prepare students for securing a position with an airline of their choice. Topics include:

  • Flight Attendant work conditions and career path
  • Cabin crew conduct
  • Appearance standards
  • Airline recruiting process.

This course also covers topics on career preparation such as:

  • Career planning
  • Resume and  Cover letter
  • Job application and Interview skills.


What Will You Learn?

  • Describe the Flight Attendant career
  • Explain the crew conduct and performance expectations
  • Explain the meaning of professionalism and business etiquette related to airline industry
  • Describe the steps in effective communication
  • Develop an effective Flight Attendant career plan
  • Describe an overview of the airlines hiring process
  • Describe and compose appropriate and effective job application correspondence such as resume, cover letter, etc.
  • Describe and demonstrate interview skills and techniques
  • Demonstrate professional behaviour and confidence

Course Content

Module 1

  • 03:34
  • 07:05
  • LO2: Solve the Quiz for Cabin Crew Appearance Standards
  • Assignment: Cabin Crew Appearance Standards
  • 04:39
  • 02:50
  • LO2: Solve the Quiz for Eton Airways Uniform Standards
  • 04:38
  • 02:45
  • LO2: Solve the Quiz for Cabin Crew Personal Conduct
  • Assignment: Cabin Crew Personal Conduct
  • Topic 4: Understanding Business Etiquette
  • LO1: Define Etiquette and state its importance
  • LO2: Solve the Quiz for Understanding Business Etiquette
  • Assignment: Understanding Business Etiquette
  • Topic 5: Attitude
  • LO1: Discuss about required altitude of the cabin crew
  • LO2: Solve the Quiz for Attitude
  • Topic 6: First Impressions
  • LO1: State the impact of first impression on the passengers
  • LO2: Solve the Quiz for First Impressions
  • Topic 7: Personal Branding & Professional Appearance
  • LO1: Describe the essence of personal branding and appearance for cabin crew
  • LO2: Paraphrase the key elements of professionalism in relation to cabin crew
  • LO3: Solve the Quiz for Personal Branding & Professional Appearance
  • Topic 8: Workplace Communication Skills
  • LO1: Explain how effective communication helps in customer satisfaction
  • LO2: Solve the Quiz for Workplace Communication Skills
  • Topic 9: Business E-Mail Etiquette
  • LO1: Illustrate the various aspects of business E-mail etiquette
  • LO2: Solve the Quiz for Business E-Mail Etiquette
  • Topic 10: Social Media
  • LO1: Compose the usage of social media to find the right job
  • LO2: Solve the Quiz for Social Media
  • Assignment: Social Media
  • Topic 11: International Etiquette & Cultural Differences
  • LO1: Compare and contrast how the cultural awareness impacts the cabin crew role
  • LO2: Solve the Quiz for International Etiquette & Cultural Differences
  • Topic 12: Travelling for Business
  • LO1: Summarize the rules for etiquette in hotels
  • LO2: Solve the Quiz for Travelling for Business
  • Module Based Quiz

Module 2

Module 3

Final Exam

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