Course Content
Module 1
0/54
Topic 1: Cabin Crew Appearance Standards
03:34
LO1: Differentiate between cabin crew appearance standards of various airlines
07:05
LO2: Knowledge Check
15:00
Case Study: Cabin Crew Appearance Standards
15:00
Assignment: Cabin Crew Appearance Standards
Topic 2: Eton Airways Uniform Standards
04:39
LO1: List the key aspects from uniform standards of Eton airways
02:50
LO2: Knowledge Check
15:00
Case Study: Eton Airways Uniform Standards
15:00
Topic 3: Cabin Crew Personal Conduct
04:38
LO1: Summarize the personal conduct of cabin crew
02:45
LO2: Knowledge Check
15:00
Case Study: Cabin Crew Personal Conduct
15:00
Assignment: Cabin Crew Personal Conduct
Topic 4: Understanding Business Etiquette
04:10
LO1: Define Etiquette and state its importance
01:14
LO2: Knowledge Check
15:00
Case Study: Understanding Business Etiquette
15:00
Assignment: Understanding Business Etiquette
Topic 5: Attitude
03:17
LO1: Discuss about required altitude of the cabin crew
02:31
LO2: Knowledge Check
15:00
Case Study: Attitude
15:00
Topic 6: First Impressions
03:14
LO1: State the impact of first impression on the passengers
05:42
LO2: Knowledge Check
15:00
Case Study: First Impressions
15:00
Topic 7: Personal Branding & Professional Appearance
03:27
LO1: Describe the essence of personal branding and appearance for cabin crew
00:00
LO2: Paraphrase the key elements of professionalism in relation to cabin crew
00:00
LO3: Knowledge Check
15:00
Case Study: Personal Branding & Professional Appearance
15:00
Topic 8: Workplace Communication Skills
03:18
LO1: Explain how effective communication helps in customer satisfaction
00:00
LO2: Knowledge Check
15:00
Case Study: Workplace Communication Skills
15:00
Topic 9: Business E-Mail Etiquette
02:52
LO1: Illustrate the various aspects of business E-mail etiquette
00:00
LO2: Knowledge Check
15:00
Case Study: Business E-mail Etiquette
15:00
Topic 10: Social Media
03:26
LO1: Compose the usage of social media to find the right job
00:00
LO2: Knowledge Check
15:00
Case Study: Social Media
15:00
Assignment: Social Media
Topic 11: International Etiquette & Cultural Differences
04:07
LO1: Compare and contrast how the cultural awareness impacts the cabin crew role
00:00
LO2: Knowledge Check
15:00
Case Study: International Etiquette & Cultural Differences
15:00
Topic 12: Travelling for Business
03:41
LO1: Summarize the rules for etiquette in hotels
00:00
LO2: Knowledge Check
15:00
Case Study: Travelling for Business
15:00
Module Based Quiz
01:00:00
Module 2
0/27
Topic 1: Flight Attendant Career (history, job description, minimum qualifications)
03:24
LO1: Describe briefly about history of flight attendant
00:00
LO2: List the job categories and working conditions of a flight attendant
00:00
LO3: Knowledge Check
15:00
Case Study: Flight Attendant Career
15:00
Topic 2: Planning a Flight Attendant Career
04:09
LO1: Summarize the skills and personal traits required for a flight attendant
00:00
LO2: Knowledge Check
15:00
Case Study: Planning a Flight Attendant Career
15:00
Topic 3: Resume and Cover Letter Workshop
06:17
LO1: Differentiate between the resume and CV
00:00
LO2: Explain about different types of resumes
00:00
LO3: Describe the resume writing process
00:00
LO4: Compose the guidelines for writing a good resume
00:00
LO5: State the reasons for having a naming convention and making the resume scannable
00:00
LO6: Knowledge Check
15:00
Case Study: Resume and Cover Letter Workshop
15:00
Topic 4: Resume and Cover Letter Guidelines
00:00
LO1: Enumerate the purpose of a cover letter
00:00
LO2: Describe the process of formatting a cover letter
00:00
LO3: Knowledge Check
15:00
Case Study: Resume and Cover Letter Guidelines
15:00
Topic 5: Job Application form
00:00
LO1: Illustrate an example of job application form
00:00
LO2: Knowledge Check
15:00
Case Study: Job Application Form
15:00
Module Based Quiz
01:00:00
Module 3
0/30
Topic 1: Airline Recruiting Process
00:00
LO1: Describe the hiring process of cabin crew
00:00
LO2: Knowledge Check
15:00
Case Study: Airline Recruiting Process
15:00
Topic 2: Airline Interview Process Research
00:00
LO1: Summarize the benefits of group exercise in hiring
00:00
LO2: Knowledge Check
15:00
Case Study: Airline Interview Process Research
15:00
Topic 3: Types of Interviews
00:00
LO1: Explain the competency based interview along with examples
00:00
LO2: Compile the elements for airline research
00:00
LO3: Knowledge Check
15:00
Case Study: Types of Interview
15:00
Topic 4: Airline Interview Questions
00:00
LO1: Paraphrase the airline interview questions
00:00
LO2: Knowledge Check
15:00
Case Study: Airline Interview Questions
15:00
Assignment: Airline Interview Questions
Topic 5: Interview Appearance Standards
00:00
LO1: State the appearance standards for an interview
00:00
LO2: Explain the dress code for an flight attendant interview
00:00
LO3: Describe how does body language impacts the interview
00:00
LO4: Knowledge Check
15:00
Case Study: Interview Appearance Standards
15:00
Assignment: Interview Appearance Standard
Topic 6: Mock Interview
00:00
LO1: Enlist the uses of mock interviews
00:00
LO2: Knowledge Check
15:00
Case Study: Mock Interviews
15:00
Module Based Quiz
01:00:00
Final Exam
0/1
Final Exam: Professional Development
01:15:00
FAPP_PRO100: Professional Development (Supreme)
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