FAPP_PRO100: Professional Development (Supreme)
About Course
This course is designed to introduce and provide an overview of the Flight Attendant career and prepare students for securing a position with an airline of their choice. Topics include:
- Flight Attendant work conditions and career path
- Cabin crew conduct
- Appearance standards
- Airline recruiting process.
This course also covers topics on career preparation such as:
- Career planning
- Resume and Cover letter
- Job application and Interview skills.
Course Content
Module 1
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03:34
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07:05
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LO2: Solve the Quiz for Cabin Crew Appearance Standards
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Assignment: Cabin Crew Appearance Standards
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Case Study: Cabin Crew Appearance Standards
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04:39
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02:50
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LO2: Solve the Quiz for Eton Airways Uniform Standards
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Case Study: Eton Airways Uniform Standards
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04:38
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02:45
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LO2: Solve the Quiz for Cabin Crew Personal Conduct
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Assignment: Cabin Crew Personal Conduct
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Case Study: Cabin Crew Personal Conduct
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Topic 4: Understanding Business Etiquette
04:10 -
LO1: Define Etiquette and state its importance
01:14 -
LO2: Solve the Quiz for Understanding Business Etiquette
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Assignment: Understanding Business Etiquette
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Case Study: Understanding Business Etiquette
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Topic 5: Attitude
03:17 -
LO1: Discuss about required altitude of the cabin crew
02:31 -
LO2: Solve the Quiz for Attitude
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Case Study: Attitude
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Topic 6: First Impressions
03:14 -
LO1: State the impact of first impression on the passengers
05:42 -
LO2: Solve the Quiz for First Impressions
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Case Study: First Impressions
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Topic 7: Personal Branding & Professional Appearance
03:27 -
LO1: Describe the essence of personal branding and appearance for cabin crew
00:00 -
LO2: Paraphrase the key elements of professionalism in relation to cabin crew
00:00 -
LO3: Solve the Quiz for Personal Branding & Professional Appearance
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Case Study: Personal Branding & Professional Appearance
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Topic 8: Workplace Communication Skills
03:18 -
LO1: Explain how effective communication helps in customer satisfaction
00:00 -
LO2: Solve the Quiz for Workplace Communication Skills
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Case Study: Workplace Communication Skills
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Topic 9: Business E-Mail Etiquette
02:52 -
LO1: Illustrate the various aspects of business E-mail etiquette
00:00 -
LO2: Solve the Quiz for Business E-Mail Etiquette
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Case Study: Business E-Mail Etiquette
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Topic 10: Social Media
03:26 -
LO1: Compose the usage of social media to find the right job
00:00 -
LO2: Solve the Quiz for Social Media
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Assignment: Social Media
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Case Study: Social Media
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Topic 11: International Etiquette & Cultural Differences
04:07 -
LO1: Compare and contrast how the cultural awareness impacts the cabin crew role
00:00 -
LO2: Solve the Quiz for International Etiquette & Cultural Differences
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Case Study: International Etiquette & Cultural Differences
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Topic 12: Travelling for Business
03:41 -
LO1: Summarize the rules for etiquette in hotels
00:00 -
LO2: Solve the Quiz for Travelling for Business
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Case Study: Travelling for Business
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Module Based Quiz