FAPP_PRO100: Professional Development (Supreme)

Categories: Self Paced
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About Course

This course is designed to introduce and provide an overview of the Flight Attendant career and prepare students for securing a position with an airline of their choice. Topics include:

  • Flight Attendant work conditions and career path
  • Cabin crew conduct
  • Appearance standards
  • Airline recruiting process.

This course also covers topics on career preparation such as:

  • Career planning
  • Resume and  Cover letter
  • Job application and Interview skills.

 

What Will You Learn?

  • Describe the Flight Attendant career
  • Explain the crew conduct and performance expectations
  • Explain the meaning of professionalism and business etiquette related to airline industry
  • Describe the steps in effective communication
  • Develop an effective Flight Attendant career plan
  • Describe an overview of the airlines hiring process
  • Describe and compose appropriate and effective job application correspondence such as resume, cover letter, etc.
  • Describe and demonstrate interview skills and techniques
  • Demonstrate professional behaviour and confidence

Course Content

Module 1

  • 03:34
  • 07:05
  • LO2: Solve the Quiz for Cabin Crew Appearance Standards
  • Assignment: Cabin Crew Appearance Standards
  • Case Study: Cabin Crew Appearance Standards
  • 04:39
  • 02:50
  • LO2: Solve the Quiz for Eton Airways Uniform Standards
  • Case Study: Eton Airways Uniform Standards
  • 04:38
  • 02:45
  • LO2: Solve the Quiz for Cabin Crew Personal Conduct
  • Assignment: Cabin Crew Personal Conduct
  • Case Study: Cabin Crew Personal Conduct
  • Topic: Understanding Business Etiquette
    04:10
  • LO1: Define Etiquette and state its importance
    01:14
  • LO2: Solve the Quiz for Understanding Business Etiquette
  • Assignment: Understanding Business Etiquette
  • Case Study: Understanding Business Etiquette
  • Topic: Attitude
    03:17
  • LO1: Discuss about required altitude of the cabin crew
    02:31
  • LO2: Solve the Quiz for Attitude
  • Case Study: Attitude
  • Topic: First Impressions
    03:14
  • LO1: State the impact of first impression on the passengers
    05:42
  • LO2: Solve the Quiz for First Impressions
  • Case Study: First Impressions
  • Topic: Personal Branding & Professional Appearance
    03:27
  • LO1: Describe the essence of personal branding and appearance for cabin crew
    00:00
  • LO2: Paraphrase the key elements of professionalism in relation to cabin crew
    00:00
  • LO3: Solve the Quiz for Personal Branding & Professional Appearance
  • Case Study: Personal Branding & Professional Appearance
  • Topic: Workplace Communication Skills
    03:18
  • LO1: Explain how effective communication helps in customer satisfaction
    00:00
  • LO2: Solve the Quiz for Workplace Communication Skills
  • Case Study: Workplace Communication Skills
  • Topic: Business E-Mail Etiquette
    02:52
  • LO1: Illustrate the various aspects of business E-mail etiquette
    00:00
  • LO2: Solve the Quiz for Business E-Mail Etiquette
  • Case Study: Business E-Mail Etiquette
  • Topic: Social Media
    03:26
  • LO1: Compose the usage of social media to find the right job
    00:00
  • LO2: Solve the Quiz for Social Media
  • Assignment: Social Media
  • Case Study: Social Media
  • Topic: International Etiquette & Cultural Differences
    04:07
  • LO1: Compare and contrast how the cultural awareness impacts the cabin crew role
    00:00
  • LO2: Solve the Quiz for International Etiquette & Cultural Differences
  • Case Study: International Etiquette & Cultural Differences
  • Topic: Travelling for Business
    03:41
  • LO1: Summarize the rules for etiquette in hotels
    00:00
  • LO2: Solve the Quiz for Travelling for Business
  • Case Study: Travelling for Business
  • Module Based Quiz

Module 2

Module 3

Final Exam

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